Questions about your account or an order
Do you offer 3 instalments free of charge ?
Yes, payment in "3 instalments" by credit card is available for orders between €250 and €2000.
The instalments debited from your bank card are broken down as shown in the table below:
| Deadlines | Collection date |
|---|---|
| 1st instalment | On the day of the order |
| 2nd deadline | On the 30th day following the order |
| 3rd deadline | On the 60th day following the order |
Where can I find the colissimo number ?
When your order is dispatched, you will receive an email from the post office (at the email address provided) to enable you to track your parcel. You can also find your colissimo number in your customer area at the level of your order. However, the status of your order must be "In delivery".
What are your preparation and delivery times ?
Our lead times are a maximum of 24 hours for preparation. In general, all orders placed before 3pm are dispatched the same day. Then there are the delivery times of the carriers, which are between 24 and 48 hours.
Do you have a loyalty programme ?
We have a loyalty programme that is automatically activated after your first order. It works as follows: you earn 1 point for every €20 spent (including VAT, excluding delivery costs). Your points are then valid for 90 days and can be used in the form of a discount voucher on your next orders, with no minimum order quantity. For example, if you place an order for €470.90 (incl. VAT) worth of products eligible for the loyalty programme, you'll earn 23 points, entitling you to a €23 discount on your next order.
What payment methods do you offer ?
The payment methods currently available are one-off payment by credit card and payment by Paypal.
Do you offer bank transfer as a payment method ?
We no longer offer bank transfer as a payment method. The payment methods currently available are payment by credit card in one go and payment by Paypal.
How can I find my invoice in my customer area ?
To find your invoice from your customer area, simply log in to your account. Once logged in, you can access your order history. Then click on the "pdf" button in the invoice column to view your invoice. I have just sent you your invoice by email to save you time ;)
Technical issues (technical incident, misuse, etc.)
Why does my transfer drool on synthetic skin ?
Synthetic skin doesn't absorb stencil stuff like real skin, which explains why your design drools when you transfer onto synthetic skin.
How do I clean Cheyenne sleeves ?
We sell two types of sleeve, single-use sleeves and autoclave sleeves. If you buy single-use sleeves, as the name suggests, you cannot clean them. If you buy autoclave sleeves, you must put them in an autoclave bag and autoclave them. You can order your autoclave bags. And the products needed to cleaning with ultrasound
Question about products
Where can I find disposable sleeves ?
If you are looking for complete disposable tubes
Are RCA cables supplied with the machines ?
No, RCA cables are a separate item in the shop, as each tattoo artist has his or her own preferences. If you want to buy a machine with everything you need to get started, I advise you to opt for a tattoo kit it will be simpler and more practical.
What should I choose between an RCA cable or a clip cord ?
RCA cables should be used on rotary machines (including pen) and clip cord cables on reel machines.
Are cartridges universal ?
All the cartridges we sell fit all the machines we sell. However, if you have or have bought a Cheyenne machine, it is strongly recommended (by the Cheyenne brand) that you use Cheyenne cartridges, although the cartridges we sell fit on them.
Can I use Atomics inks for permanent lip make-up ?
Yes, absolutely, some of my customers already use it for that ;) You can also use it for eyebrows and eyeliner.
Which needles to choose to make fine lines ?
To make lines, you need to choose RL (round liner) type needles. If you want the line to be fine, the number in front of RL should be as small as possible. This number indicates the number of needles welded together. The smaller the number, the finer the line.
Does the Wuko rotary machine work with a clip cord ?
No, the Wuko rotary machine works with an RCA cable.
Is the Wuko rotary machine adjustable ?
No, this machine is not adjustable - you can only control the supply voltage.
Which power supply should I choose for a hummingbird V2 ?
For this machine I advise you to choose thehurricane hp 2 standard power supply.
What do I need to buy in addition to a machine ?
If you don't have a machine, I'd advise you to invest in a kit, as you'll have everything you need to get started on synthetic skin. If you want to do it on natural skin, in that case you'll need to add the hygiene products gloves and dettol.
Is it possible to have round rather than diamond tips on disposable suits ?
Depending on what's available, if you want to choose the shape of the end of the sleeve, you'll need to order the tube and needles separately. So you can choose transparent or opaque tubes and even the diameter of the sleeve ;)
What machines are included in the intermediate kits ?
It depends on arrivals but it can be iron or brass machines ;)
Can I use a sleeve compatible with Cheyenne cartridges on a Hummingbird V2 ?
Yes, it's possible. Here are the sleeves compatible with Cheyenne cartridges which you can use on a Hummingbird V2.
How do I read the reference of a needle or cartridge ?
The needle reference is written as AA BB CC for example (1009RL, 1211M1). The first pair of digits (AA) corresponds to the diameter of the needle, e.g. 08 = 0.25mm, 10 = 0.30mm, 12 = 0.35mm. The second pair of numbers (BB) corresponds to the number of needles, for example 09 = 9 needles, 11 = 11 needles. Finally, the letter pair (CC) corresponds to the type of needle RL (round liner), RS (round shader), F (flat), M1 (magnum with a large space between the needles), M2 (magnum with the needles very close together) or RM (round magnum)...
How do I read a tube reference ?
The tube reference is written as AA BB (07RT, 18RT). The first pair of digits (AA) must correspond to the second pair of digits of the needles chosen. For example, if you are using needles with reference 1009RL, you must choose a tube starting with 09. For all RL or RS needles, the second pair of numbers (BB) must be RT (round tip) or D (diamond tip) tubes. For all F, RM and M2 needles, choose FT or F tubes. For M1 needles, you need to choose a larger size for the AA reference and choose FT or F for the BB reference. To summarise: If you use a 1211M1 needle, you must use a 12FT tube. If you are using a 1211RL needle, you need an 11RT or 11D tube
Are Spirit transfer sheets compatible with a thermocopier or for hand-held use ?
Spirit transfer sheets are compatible with a thermocopier or for use by hand, and are ideal for mixed use.